Terms and Conditions
Bee Branded Promotional Gifts and Corporate Clothing (Pty) Ltd - Terms & Conditions
1. About Bee Branded
Bee Branded Promotional Gifts and Corporate Clothing (Pty) Ltd (“Bee Branded,” “we”, “us,” or “ours” is a South African company specialising in corporate gifts, promotional items, and corporate clothing. We offer product sales, branding (customisation with logos or designs) and distribution. Our registration number is 2024/804257/07. You can contact us via email at [email protected] or by phone at 087 702 5680. These Terms & Conditions outline the rules and regulations for using our website and services. By engaging with our website or placing an order, you accept and agree to these terms. If you do not accept these terms, please refrain from using our services.
2. Quotations & Orders
2.1. All quotations remain valid for seven (7) days unless specified otherwise and are subject to stock availability.
2.2. Prices provided are exclusive of VAT unless explicitly stated.
2.3. Stock levels are dynamic and may change by the time payment is received. We recommend confirming availability before proceeding with payment.
2.4. Prices may vary based on final artwork approval and any modifications requested.
2.5. No order will be processed or fulfilled until the required payment is received and confirmed.
3. Branding & Artwork
3.1. Clients must provide high-resolution vector artwork in AI, EPS, or PDF format.
3.2. If a client is unable to supply the required artwork, Bee Branded will provide a quotation for artwork creation based on the complexity and time required to develop the design.
3.3. A proof of branding will be sent for approval before production begins. Production will not begin until we receive your signed approval.
3.4. Production timelines commence only after both artwork approval and payment clearance
3.5. Bee Branded is not liable for errors in branding if the approved artwork contains mistakes.
4. LOGO24
4.1. Order Process & Finalisation
Once an order has been placed and payment has been received, no modifications
or cancellations will be permitted. Orders are processed immediately and enter
production as soon as possible to ensure efficient turnaround times.
4.2. Branding & Artwork Guidelines
Due to the expedited nature of LOGO24 orders, no artwork approval process will
be conducted. The logo supplied will be branded at the maximum possible size
within the designated LOGO24 branding area as per our predefined guidelines.
Logos will be centered within the specified branding space. All LOGO24 branding
specifications can be reviewed at www.beebranded.co.za
and may differ from standard branding guidelines for each product.
If specific logo positioning or sizing is required, we recommend placing a standard branding order, which allows greater flexibility in branding placement. Branding outside the allocated LOGO24 area or exceeding the maximum branding space is not available under this service. To ensure clarity, artwork containing fine details or small text that may close up during branding should be adjusted before submission, as modifications to logos will not be made once received.
4.3. Artwork Submission Requirements
All artwork must be provided in high-resolution vector format (AI, EPS, or
PDF). For pad or screen-printed products requiring specific Pantone colours,
these must be specified at the time of artwork submission. For digital prints,
vector artwork must be properly prepared in CMYK colour mode.
4.4. Product Availability & Quantity
Restrictions
LOGO24 is available exclusively on selected products, as indicated on www.beebranded.co.za. Minimum and maximum order quantities
apply.
4.5. Order Deadlines & Collection Timelines
4.5.1. Orders placed and paid for by 12:00 PM (midday) from Monday to Thursday will be ready for collection in Johannesburg by close of business the following day.
4.5.2. Orders placed and paid for by 12:00 PM (midday) on Fridays will be ready for collection by close of business on Monday.
4.5.3. Orders placed on weekends or public holidays do not qualify for LOGO24 and will be processed on the next business day.
By
placing a LOGO24 order, you acknowledge and accept these terms and conditions.
For any further inquiries, please contact us via [email protected].
5. Samples
5.1. Unbranded Samples
5.1.1. Unbranded samples can be purchased online and collected from any of our designated hubs in Cape Town, Durban, Johannesburg, or Port Elizabeth upon receipt of a collection notification. Alternatively, samples can be delivered to the client’s specified address via courier at an additional cost.
5.1.2. Samples must be returned within five (5) business days to qualify for a credit or refund on the items only (courier costs are for the customer’s account and are non-refundable). Returns are only accepted if the items remain in their original packaging and condition (undamaged). Any samples or packaging that are damaged will not be eligible for return. If a returned sample is rejected due to damage, the cost of collecting the damaged goods will be the client’s responsibility.
5.1.3. No returns will be accepted for white products and drinkware samples due to potential discolouration and safety concerns.
5.1.4. Power Banks and USB samples are non-returnable and cannot be refunded.
5.1.5. Workwear with reflective tape is not eligible for return or refund.
5.1.6. Gift Set samples are non-returnable and non-refundable once ordered.
5.1.7. All sample orders must be collected or delivered within five (5) business days of receiving the collection notification email. Failure to do so will result in the order being cancelled and the products returned to stock.
5.1.8. Any individual samples with a value of R30.00 or less per item are non-returnable and are not eligible for a refund or credit.
5.1.9. Samples with individual values exceeding R30.00 may be returned for a credit or refund, provided the total value of the returned samples is R200.00 or more (excluding VAT). Qualifying samples may be returned within five (5) business days from the date of purchase for a credit or refund, subject to Bee Branded’s discretion. This excludes products below R30.00 as per the point 5.1.8. Returns made after this period will not be accepted. The cost of returning samples is the client’s responsibility.
5.2. Branded Samples
5.2.1. Branded samples can be arranged by placing an order following the standard ordering process. These samples are non-returnable and non-refundable.
6. Production & Lead Times
6.1. Standard branding requires approximately 5–7 working days following artwork approval and payment.
6.2. Custom orders typically take 10–15 working days, with extended timelines for bulk orders communicated accordingly.
6.3. Expedited production may be possible at an additional charge, subject to availability.
6.4. You are responsible for selecting the correct and suitable products for your needs.
6.5. Unforeseen delays caused by external factors such as supplier issues, public holidays, or logistical disruptions are beyond our control, and Bee Branded shall not be held liable.
7. Delivery & Collection
7.1. Delivery costs are not included in the quoted price and will be calculated
separately based on location and order size.
7.2. Delivery typically takes three (3) working days post-production, but this
may vary.
7.3. Clients may collect orders from our designated hubs in Cape Town, Durban,
Johannesburg, or Port Elizabeth upon receiving a collection notification.
7.4. We rely on third-party courier services for deliveries and are not
responsible for any delays caused by them.
7.5. Delivery delays do not justify order cancellations, as they fall outside
our direct control.
8. Cancellations & returns
8.1. Cancellations of unbranded orders post-confirmation or branded orders before production will incur a 25% handling fee. Courier costs are borne by the customer.
8.2. Once branding has commenced, orders cannot be cancelled or modified.
8.3. Branded products are non-returnable unless proven defective due to an error on our part.
8.4. All returns require prior written authorisation. The customer is responsible for returning goods in there original packaging to a designated shipping point and for the return shipping costs.
8.5. We may replace non-conforming goods or offer a refund or credit.
8.6. Report incorrect goods or branding within 2 days of receipt.
8.7. Returned items subject to quality checks; incorrect claims will incur additional courier costs.
8.8. Exchanges are treated as new orders.
8.9. Branded goods, memory sticks, Power Banks, workwear with reflective tape, reduced items, and gift sets (excluding faulty items) are non-returnable.
9. Payments
9.1. Payments must be made via EFT (Electronic Funds Transfer); cash payments are not accepted.
9.2. Orders will only be released once full payment is confirmed.
9.3. Late payments may lead to production delays and potential additional charges.
10. Liability & Warranty
10.1. We do not provide warranties on branded goods as their longevity depends on usage and care.
10.2. Bee Branded is not responsible for indirect or consequential losses resulting from the use of our products.
10.3. It is the client’s responsibility to inspect goods upon receipt and report defects within 48 hours.
11. Intellectual Property
11.1. All branding, creative designs, and marketing concepts developed by Bee Branded remain our intellectual property unless otherwise agreed upon in writing.
11.2. Clients must ensure they have the necessary rights and permissions for any logos or trademarks supplied for branding.
12. Privacy & Data Protection
12.1. Bee Branded respects your privacy and will not share your personal or business information with third parties without your consent.
12.2. By using our services, you agree to the collection and use of data in accordance with our Privacy Policy.
13. Governing Law & Disputes
13.1. These Terms & Conditions shall be governed by the laws of South Africa.
13.2. Any disputes shall first be addressed through amicable negotiation. If unresolved, disputes will be subject to the jurisdiction of the appropriate courts.
14. Amendments & Updates
14.1. Bee Branded reserves the right to modify these Terms & Conditions at any time without prior notice.
14.2. Clients are responsible for reviewing these terms periodically to stay informed of any changes.
For any questions or clarifications regarding these Terms & Conditions, please contact us at [email protected].